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TERMS AND CONDITIONS

Last Updated: March 4, 2026

1. Introduction

Welcome to OTIWAY.

These Terms and Conditions of Use and Sale (the “Terms”) govern access to and use of the website, applications, platforms, products, and services offered by OTIWAY SRL (“OTIWAY,” “we,” “our,” or the “Company”).

By accessing, browsing, registering for, or making a purchase through our Services, you agree to be legally bound by these Terms. If you do not agree with any provision, you must refrain from using our Services.

2. Eligibility

To use our Services, you represent and warrant that:

  • You are at least 18 years old or have reached the legal age of majority in your jurisdiction.

  • You have the legal capacity to enter into binding contracts.

  • All information you provide is accurate, current, and complete.

Businesses, organizations, and commercial entities using our Services warrant that they have the authority to accept these Terms on behalf of the applicable entity.

3. OTIWAY Services

OTIWAY offers products, solutions, and commercial services that may include biodegradable products, business solutions, digital services, technological tools, and other products or services described through our official channels.

We reserve the right to modify, suspend, or discontinue any product or service at any time without prior notice.

4. Account Registration

Certain features may require the creation of an account.

Users are responsible for:

  • Maintaining the confidentiality of their credentials.

  • Restricting unauthorized access to their account.

  • Immediately notifying us of any unauthorized use.

OTIWAY may suspend or terminate accounts that violate these Terms or pose security risks to the platform.

5. Orders and Purchases

All orders placed through our Services are subject to acceptance by OTIWAY.

We reserve the right to:

  • Reject orders.

  • Limit quantities.

  • Cancel transactions.

  • Request additional information to verify a purchase.

An order acknowledgment does not constitute final acceptance of the order.

6. Pricing and Taxes

Prices may be displayed in Dominican Pesos (DOP) or other applicable currencies.

Unless expressly stated otherwise:

  • Taxes, duties, customs fees, and governmental charges are not included.

  • International customers are responsible for taxes and charges applicable in their jurisdiction.

OTIWAY may correct pricing, description, or availability errors without prior notice.

7. Payments

Payments may be processed through authorized third-party payment providers.

By making a purchase, the user represents and warrants that:

  • They are authorized to use the selected payment method.

  • The payment information provided is valid and accurate.

OTIWAY does not store sensitive financial information beyond what is permitted by applicable law and payment providers.

8. International Shipping

OTIWAY may offer domestic and international shipping.

Delivery times are estimates and may be affected by:

  • Customs procedures.

  • Government restrictions.

  • Logistics conditions.

  • Force majeure events.

OTIWAY does not guarantee exact delivery dates unless expressly agreed in writing.

9. Returns and Refunds

Return and refund requests shall be subject to our current Return Policy.

Unless required by law, OTIWAY may reject requests when:

  • The product has been used.

  • The product has been modified.

  • Applicable deadlines have expired.

  • There are indications of fraud or abuse.

Return shipping costs may be the responsibility of the customer unless otherwise required by law.

10. Intellectual Property

All intellectual property rights related to the Services belong to OTIWAY or their respective rights holders.

This includes, but is not limited to:

  • Trademarks.

  • Logos.

  • Designs.

  • Photographs.

  • Videos.

  • Software.

  • Databases.

  • Texts.

  • Documentation.

  • Graphic materials.

Nothing in these Terms grants any license or right to such assets unless expressly authorized in writing.

11. Prohibited Use

Users agree not to:

  • Violate applicable laws.

  • Infringe third-party rights.

  • Introduce malware or malicious software.

  • Attempt unauthorized access to systems or data.

  • Interfere with the operation of the Services.

  • Engage in fraudulent activities.

  • Use the Services for unlawful purposes.

12. User-Generated Content

If users publish comments, reviews, opinions, or any other content, they represent and warrant that they possess the necessary rights to do so.

OTIWAY may remove content that:

  • Is illegal.

  • Is offensive.

  • Infringes third-party rights.

  • Violates these Terms.

13. Privacy and Data Protection

The processing of personal data will be carried out in accordance with our Privacy Policy and Cookie Policy.

By using our Services, users acknowledge that they have read such policies.

14. Disclaimer of Warranties

Except where otherwise required by applicable law, the Services are provided “as is” and “as available.”

OTIWAY does not warrant that:

  • The Services will be uninterrupted.

  • The Services will be error-free.

  • The results obtained will meet specific expectations.

15. Limitation of Liability

To the fullest extent permitted by law, OTIWAY shall not be liable for:

  • Indirect damages.

  • Incidental damages.

  • Special damages.

  • Loss of revenue.

  • Loss of business opportunities.

  • Loss of data.

  • Business interruptions.

OTIWAY’s total liability arising from any claim shall not exceed the amount actually paid by the customer for the transaction giving rise to the claim.

16. Force Majeure

OTIWAY shall not be liable for delays or failures resulting from circumstances beyond its reasonable control, including:

  • Natural disasters.

  • Pandemics.

  • Labor disputes.

  • Cyberattacks.

  • Supplier failures.

  • Government restrictions.

  • Transportation or telecommunications disruptions.

17. International Users

OTIWAY operates from the Dominican Republic, but its Services may be used internationally.

Users are responsible for complying with applicable local laws in their respective countries or jurisdictions.

Nothing in these Terms limits mandatory consumer protection rights granted under applicable laws.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Dominican Republic.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.

19. Dispute Resolution

Any dispute related to these Terms shall first be resolved through good-faith negotiations between the parties.

If an amicable resolution cannot be reached, the dispute shall be submitted to the competent courts of the Dominican Republic, unless otherwise required by mandatory applicable law.

20. Amendments to the Terms

OTIWAY may modify these Terms at any time.

Changes shall become effective upon publication on the website.

Continued use of the Services after publication of changes constitutes acceptance of the updated Terms.

21. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.